Kenya Muslim Youth Alliance in partnership with Finchurch Aid recently organized for a Joint Training on Complaints Response Mechanism Design and Implementation in Field Activities.

The training filed activities were conducted in Attan Village in Isiolo/Turkana Counties.

Training Focus areas

• Understand key principles of the Core Humanitarian Standard (CHS), and how complaints fit into overall accountability framework
• Understand requirements of an effective complaints mechanism
• Have practical experience how to design a complaints mechanism
• Know FCA Complaints Policy and complaints handling procedure
• Outline complaint handling procedures and implementation action plan for KECO